Shipping and Returns
Return and Refund Policy
Last updated: April 14, 2024
Thank you for shopping at WDN Works.
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you have purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Lifespace Homeware, 16 1st Avenue, Dunvegan, Edenvale, Johannesburg 1609 South Africa.
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Website.
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Website refers to WDN Works, accessible from www.wdnworks.co.za
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: hello@wdnworks.co.za
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging and unused
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Unit 17, 9 Mahoganyfield,
Springfield Park,
Durban,
South Africa,
4001
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: hello@wdnworks.co.za
Our Standard Shipping Fee & Delivery Times
All orders come with a standard shipping fee of R100, automatically applied at checkout.
Delivery to main towns and city centres will take 3 – 4 working days. Outlying areas 4 – 5 working days. We deliver door-to-door via our chosen courier service. Some orders are made to order and can take between 7 – 10 days before being shipped.
Any questions regarding orders, shipping or parcel tracking, please email us at hello@wdnworks.co.za
Tracking your parcel
All parcels are dispatched with a tracking number. Once your parcel is dispatched a tracking number will be emailed to you.